Privacy Policy

Privacy Policy

Perfect Pan Shop ("we," "us," or "our") operates the website perfectpanshop.us (the "Site"). This Privacy Policy explains what information we collect when you shop with us, how we use and share that information, and the choices you have. By using the Site, you agree to the practices described in this policy.

Information We Collect

Information You Provide to Us

• Contact and shipping details: your name, email address, shipping address, and billing address when you place an order.
• Payment information: if you pay by credit card or PayPal, your payment details are collected and processed through our secure checkout provider, MorkWorker. We do not store full payment card numbers on our own servers.
• Order details: the products you purchase, order totals, and any promotion codes applied, such as PANSAVE15.
• Customer support communications: when you contact us at support@perfectpanshop.us, we keep a record of your message and your contact details so we can assist you.

Information We Collect Automatically

• Usage information: pages you view, items added to your cart, referring websites, browser type, device type, IP address, and the date and time of your visit.
• Cookies and similar technologies: we use cookies to keep your cart updated, recognize you on return visits, and understand how shoppers use the Site.

How We Use Your Information

• Process and fulfill your orders, including payment authorization, order confirmation, and delivery.
• Arrange shipping for your order, including free shipping on orders over $45.00 or standard shipping at the $8.00 rate.
• Provide customer support and respond to your questions or requests.
• Handle returns and refunds when you contact us within 30 days of delivery.
• Assist with warranty questions, since warranty coverage varies by brand and product.
• Send service messages about your order, and promotional emails or coupons if you have opted in.
• Improve the Site, detect and prevent fraud, and maintain security.

How We Share Your Information

We do not sell your personal information. We share it only in the following circumstances:

• Payment processors: credit card and PayPal payments are processed through MorkWorker's secure checkout, which receives the payment information needed to complete your transaction.
• Shipping carriers: we provide your name and delivery address to carriers so they can deliver your order.
• Service providers: trusted companies that help us operate the Site, such as hosting, analytics, email, and customer support providers.
• Legal and safety obligations: when required by law, regulation, or legal process, or when necessary to protect our rights or the safety of our customers.

Cookies and Your Choices

You can set your browser to refuse cookies or to warn you before cookies are set. If you disable cookies, some features of the Site, including the shopping cart, may not work as expected.

Data Retention

We keep your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining order records, supporting returns and warranty requests, and meeting legal and accounting obligations.

Your Rights and Choices

• Access and correction: contact us to request a copy of the personal information we hold about you or to correct inaccuracies.
• Deletion: ask us to delete your personal information, subject to legal or record-keeping requirements.
• Marketing opt-out: unsubscribe from promotional emails at any time by using the unsubscribe link or by contacting us.

Security

We take reasonable precautions to protect your personal information. Checkout is handled through MorkWorker's secure checkout, which uses encryption to safeguard payment data. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Third-Party Links and Brand Mentions

The Site features products from brands such as Cuisinart, Le Creuset, T-fal, Circulon, and GreenLife. These brand names are used only to describe the products we sell. Perfect Pan Shop is an independent, multi-brand store and is not affiliated with or endorsed by any of these brands.

Links from the Site may take you to third-party websites with their own privacy policies. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

Children's Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will apply to information we hold at the time it takes effect.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, email us at support@perfectpanshop.us.